Terms and Conditions

Welcome to Probescan. These Terms and Conditions govern your use of our website and your engagement with our ultrasound probe repair, diagnostic, evaluation, sales, maintenance, and technical support services.

By accessing our website or requesting our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of these terms, please discontinue use of our website and services.

1. About Probescan

Probescan is a specialist ultrasound probe service provider based in Dubai, UAE, supporting hospitals, clinics, diagnostic centres, and healthcare organisations with professional probe solutions.

With over 22 years of industry experience, our certified biomedical engineers provide technical evaluation, diagnostics, repair, maintenance, and supply services designed to help healthcare facilities maintain reliable equipment performance.

Our services may include ultrasound probe inspection, diagnostics, repair, maintenance, evaluation, supply, and related technical support.

2. Use of Our Website

The information provided on the Probescan website is intended for general informational purposes. While we make reasonable efforts to ensure that the information is accurate and up to date, we do not guarantee that all website content will always be complete, current, or error-free.

You agree to use this website only for lawful purposes and in a manner that does not:

• Violate applicable laws or regulations

• Interfere with the operation or security of the website

• Attempt to gain unauthorised access to our systems or information

• Copy, reproduce, or misuse our content without permission

• Submit false, misleading, or fraudulent information

3. Service Requests and Quotations

All repair, diagnostic, maintenance, and supply requests are subject to assessment and confirmation by Probescan.

For ultrasound probe repair services, the final repair requirements, estimated cost, and turnaround time may depend on the condition, model, manufacturer, type of damage, availability of replacement components, and results of technical evaluation.

Any quotation or estimate provided by Probescan may be subject to change if further faults or additional repair requirements are identified during inspection.

A service or repair request is considered confirmed only after the relevant details have been agreed upon by both parties.

4. Ultrasound Probe Inspection and Diagnostics

Ultrasound probes may require technical inspection and diagnostic testing before repair or servicing can be confirmed.

Our engineers may assess factors including, but not limited to:

• Image quality and performance

• Cable and connector condition

• Acoustic lens condition

• Housing and physical damage

• Crystal or element performance

• Electrical and mechanical functionality

• Other faults identified during technical evaluation

Where applicable, customers will be informed of recommended repair requirements based on the inspection results.

5. Repair Services

Probescan aims to provide professional and dependable ultrasound probe repair services using appropriate technical procedures and suitable components.

However, the outcome of a repair may depend on the existing condition, age, model, previous repair history, internal damage, component availability, and other technical factors.

Where a probe is found to be beyond economical or technically viable repair, Probescan may recommend alternative solutions, including replacement or other appropriate options.

6. Turnaround Times

Probescan aims to complete repairs and service requests within the estimated turnaround time communicated to the customer.

Turnaround times are estimates and may be affected by:

• Availability of parts or components

• Complexity of the repair

• Additional faults discovered during inspection

• Manufacturer or model-specific requirements

• Shipping and logistics

• Customs or other circumstances outside our reasonable control

Any estimated completion date should therefore not be considered an unconditional guarantee unless expressly confirmed in writing.

7. Parts and Components

Depending on the repair or service requirement, Probescan may use suitable replacement parts or components that meet the technical requirements of the repair.

Availability of specific components may vary depending on the ultrasound probe model, manufacturer, age, and market availability.

Where a particular component is unavailable, Probescan may discuss alternative repair or replacement options with the customer.

8. Customer Responsibilities

Customers are responsible for providing accurate information about the equipment, including the probe model, manufacturer, reported fault, previous repair history where known, and any other information relevant to the service request.

Customers should also ensure that equipment submitted for repair is properly packaged and protected during transportation.

Probescan is not responsible for damage resulting from inadequate packaging or transportation arranged by the customer or a third party.

9. Warranty and Repair-Related Claims

Where a repair warranty is offered, its duration and applicable conditions will be communicated to the customer as part of the relevant quotation, service documentation, or repair confirmation.

Any warranty provided may apply only to the specific repair or components covered by the agreed service.

Warranty coverage may not apply to damage or faults resulting from misuse, accidental damage, liquid exposure, physical damage, improper handling, unauthorised modification, subsequent repairs by third parties, or other conditions outside the original repair scope.

Customers should refer to their specific repair documentation for applicable warranty conditions.

10. Payment

Payment terms, service charges, deposits, taxes, shipping costs, and other applicable fees will be communicated to the customer before or during the service process, as applicable.

Unless otherwise agreed in writing, customers are responsible for settling all applicable charges associated with the requested services or products.

Probescan reserves the right to delay or withhold service, delivery, or release of equipment where agreed payments have not been received.

11. Shipping and Delivery

Where Probescan arranges transportation or delivery, the applicable shipping arrangements and charges may be communicated separately.

Customers are responsible for providing accurate delivery and contact information. Probescan cannot be held responsible for delays caused by incorrect information, courier issues, customs procedures, or circumstances outside its reasonable control.

For equipment sent to Probescan for repair, customers should use appropriate protective packaging to minimise the risk of damage during transportation.

12. Equipment Ownership

Customers confirm that they have the legal right and authority to submit equipment to Probescan for inspection, repair, maintenance, or other requested services.

Probescan does not assume ownership of customer equipment merely by receiving it for service.

13. Limitation of Liability

Probescan takes reasonable care when handling equipment submitted for service. However, to the extent permitted by applicable law, Probescan shall not be responsible for indirect, incidental, consequential, or business-related losses arising from the use of our website, services, repairs, delays, equipment downtime, or inability to use equipment.

Customers should maintain appropriate records, backups, and alternative arrangements where necessary to minimise operational disruption.

Nothing in these Terms and Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

14. Intellectual Property

All website content, including text, graphics, logos, images, designs, service descriptions, and other materials published by Probescan, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, republish, or commercially use our website content without prior written permission from Probescan.

15. Third-Party Links

Our website may contain links or references to third-party websites or services. These links may be provided for convenience or informational purposes.

Probescan does not control third-party websites and is not responsible for their content, availability, privacy practices, or terms and conditions.

16. Privacy and Customer Information

Information submitted through our website or during a service request may be used to respond to enquiries, provide quotations, arrange services, communicate with customers, and fulfil business requirements.

Customers should avoid submitting unnecessary confidential or sensitive information through website forms or other communication channels.

Any personal information will be handled in accordance with applicable laws and Probescan’s applicable privacy practices.

17. Force Majeure

Probescan shall not be considered responsible for delays or failure to perform obligations where such circumstances arise from events beyond our reasonable control.

Such events may include natural disasters, transportation disruptions, supply shortages, government restrictions, customs delays, technical failures, labour disruptions, or other unforeseen circumstances.

18. Changes to These Terms

Probescan reserves the right to update or modify these Terms and Conditions when necessary.

Any changes will be published on this page with an updated effective date. Customers are encouraged to review these terms periodically.

19. Governing Law

These Terms and Conditions shall be interpreted and applied in accordance with the applicable laws and regulations of the United Arab Emirates and the relevant laws applicable in the Emirate of Dubai, where appropriate.

Any disputes arising in connection with these Terms and Conditions or our services shall be subject to the jurisdiction of the competent courts, as applicable under UAE law.

20. Contact Probescan

If you have questions regarding these Terms and Conditions, our services, or a specific repair or service request, please contact our team:

Probescan

Dubai, UAE

+971 04 451 4824

support@probescanglobal.com

We are committed to providing professional ultrasound probe diagnostics, repair, maintenance, supply, and technical support to healthcare facilities across the UAE and beyond.